FAQ

What the Voicebuy private label reseller solution is?
With Voicebuy private label reseller solution you may establish your own VoIP business, offer prepaid and postpaid services to your customers for using VoIP services. You will get the following services in the Voicebuy private label reseller solution:
  • Reseller website – Voicebuy provides you with a possibility to build your own website where services and rates of your VoIP solution will be listed for your clients.
  • SIP server - Voicebuy allows you to use the SIP server free of charge. Your customers may register their SIP devices on the offered SIP server and make calls through it.
  • Billing server - Voicebuy provides you with a possibility to use the PortaBilling billing server free of charge. The billing server will allow you to collect the calling data for your customers, format it as needed, save or export to CSV. Billing server also allows you to collect the billing measurement data for each of your customers and charge customers at the end of the period. For details, we suggest you to read the documentation posted here or use the online help provided in the PortaBilling billing server for the corresponding page. You will get access to more than 20 payment processors (Paypal's Express Checkout and PayflowPro methods, Payment Express, Secure Pay, World Pay Junior, Moneybookers, Cardstream,  etc.) that will provide you the flexible and price winning VoIP solutions.
  • Mail server - Voicebuy provides you with the mail server, where you will be able to establish your email accounts and mailboxes and to provide email services to your clients.
  • Ticket Server - Voicebuy provides you with a possibility to use the Ticketing System free of charge. The Ticketing System is used for end-to-end connection between the customer and Voicebuy technical support office. With this service, your customers may send questions or problems to the specific email address and get a response from the company technical support officer related to the particular problem. All incoming issues are collected in the database and are called a ticket. Various options become available to manage the tickets. The tickets may be assigned to the particular agent for fixing (in case the bug is outlined in the ticket) or to another officer to provide assistance to the customer. Either way, ticket will pass a lifecycle from Opened to Closed. The final decision will be sent back to the customer as a ticket solution.
  • IVR application – this application is used to provide your customers with the services such as Calling cards, Pinless and Call back.
  • Mobile Dialer application - this application will allow your clients to perform VoIP calls from their mobile devices. To download the application, click here.
  • SOAP API - you may use our customized SOAP APIs for external managing of VoIP services from your software or web applications. For details, read here document.
Who is VoIP reseller?
VoIP reseller is a company or individual that provides VoIP services to the customers for which they pay. The reseller may have his own website where the services, charges, tariffs, calling plans are described. Customers may register at the reseller’s website to start using provided VoIP services.
What are requirements to become a reseller?
There are no specific requirements to become a reseller. Any individual or organisation that wishes to setup a new VoIP business without any large investments can become a reseller of VoIP services and get the necessary support from us.
How to become a reseller?
If you have decided to become a VoIP reseller, you need to fill the Reseller Registration Form. Shortly, our sales agents will get in touch with you. From Reseller’s Administration Portal, you will be able to manage the further configuration of your account. For details, see here

What are VoIP calls?
The Voice over IP (VoIP) is one of a family of internet technologies, communication protocols, and transmission technologies for delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. VoIP calls are offered worldwide with the appropriate services offered by the VoIP provider and are charged with a lower cost than regular international calls.

 

Full-service VoIP phone companies provide inbound and outbound service with Direct Inbound Dialing. 

 

A VoIP phone is necessary to connect to a VoIP service provider. This can be implemented in several ways:

 

  • Dedicated VoIP phones connect directly to the IP network using technologies such as wired Ethernet or wireless Wi-Fi. They are typically designed in the style of traditional digital business telephones.
  • An analog telephone adapter is a device that connects to the network and implements the electronics and firmware to operate a conventional analog telephone attached through a modular phone jack. Some residential Internet gateways and cable modems have this function built in.
  • A softphone is software application installed on a networked computer that is equipped with a microphone and speaker, or headset. The application typically presents a dial pad and display field to the user to operate the application by mouse clicks or keyboard input.
What VoIP services are offered?
Voicebuy offers you the following VoIP services which you may provide to your customers:
  • Mobile Dialer
  • PC 2 Phone
  • Residential VoIP
  • Call Back
  • Calling Cards
  • Pinless

For details on these services, see here.

What VoIP features are offered?
Voicebuy offers you the following VoIP features which you may provide to your customers:
  • Call Hold
  • Call Forwarding
  • Call Park/Pickup
  • Paging/Intercom
  • Call Barring
  • Call Waiting
  • Abbreviate Dialing (Speed Dialing)
  • Hiding Caller ID
  • Group Calls

Except the listed VoIP features, following additional features are available:

  • Call Recording
  • Limiting Number of Simultaneous Calls
  • IVR Language Selection
  • Music on hold customization
  • Default answering mode
  • Dialing Rules

For details on these services, see here.

What is a Calling Plan?
Calling plan is a set of rates and tariffs created for your product and to be offered to your customers. You may define multiple calling plans for your services. Calling plans are defined from the Reseller’s Administration Portal and are displayed on your website under the Calling Plans menu so that your customers may see the prices for services you offer.
Please note that the calling plan you see on the Voicebuy's website is the one you will be charged by as a reseller.
What are the bank details for wire transfers?

Our bank details are as follows:

 

Beneficiary Name: Voice Trader LLC.
Registration address: 19806,19c Trolley SQ,Wilmington USA
BANK NAME: Wells Fargo Bank
Bank address: 400 Scarlett Road, Kennett Square PA 19348,USA
Bank account number: 6581606503
S.W.I.F.T.: WFBIUS6S
ABA for wires: 031201467
ABA for ACH: 031000503

 

Please provide your reseller account name when making a payment.

Fees
There are no subsriction or monthly fees. VoiceBuy reseller program is totally free to use.
What payment methods are supported?
We accept the following types of payments:
  • Paypal – the payment will appear on your account instantly.
  • MoneyBookers - the payment will appear on your account instantly.
  • Credit Cards (Visa, Master Card, etc.) - the payment will appear on your account instantly.
  • MoneyGram – 1 business day will be required for the payment to appear on your account.
  • Western Union – 1 business day will be required for the payment to appear on your account.
  • Bank transfers – 3-4 business days will be required for the payment to appear on your account.

For MoneyGram and WesternUnion transfers, please contact us at support@voicebuy.com to get account details.

What currency can be used to make the payment?
Currently, we accept payments in US Dollars only. However, you may provide services to your customers in any currency you are comfortable with.
How to manage user accounts?
You can manage your account from Reseller’s Administration Portal. You may adjust here your calling plan, website, payment, etc. settings. For details, see here/a>For other settings you should refer to the PortaBilling billing server configuration.

 

How to check the balance on your reseller account?

The actual balance of your reseller account is displayed on your reseller homepage, right after the login to My Account.
How to receive email notifications?

 

You may subscribe to the notifications provided by your VoIP provider, product rate updates and other newsletters on the last page of your registration form. By entering your account, you will be able to make the necessary changes in your newsletter options.
In your turn, you may configure and run regular notifications for your customers from the Reseller’s Administration Portal, Mailing Lists section.
How to unsubscribe from email notifications?
You may unsubscribe from the notification, product rate updates and other newsletters by using the appropriate unsubscribe link in the newsletters you receive.
How to use calling cards?
Calling Cards are used to pay getting the VoIP services. Your customers may use one-time calling cards or refillable calling cards. One-time calling card is a small plastic card with the PIN code information on it. Usually, calling cards can be obtained from the market or shop. There is a protected area on the calling card, by cleaning which your customers will get a PIN code. Dialing the access number printed on the calling card, the customer will be connected to the provider’s IVR. A welcome message will be played to the caller and an option to choose a language will be provided. For an additional fee, the provider may support additional languages.

By selecting the language, customers will be invited to insert the PIN number they have on their calling card. Depending on the value of the calling card, certain amount of money will be registered on your customer’s balance. Customers will then be requested to dial the destination number. Depending on the dialed destination and the cost of the call for that destination, the balance may be spent correspondingly. For cheap calls customers will get more minutes with their calling card. Expensive calls will take more balance and customers will get less minutes to speak.

 

Please note that your customers may want to spend single calling card balance for multiple calls as long as there is enough balance to place a call. When there is no enough balance available on the calling card, customers will not be eligible to place a new call, or in case of active call, the call will be disconnected after a short notification. However, there are also refillable calling cards exist. For that type of cards, customers may refill their account to get more balance on the calling card again.

 

If your customers use your services frequently and if they use the same phone number to make VoIP calls, they may want to register their calling cards and their CallerIDs with you so they will not be prompted for the PIN code every time they dial the provider’s access number. Instead they will pass an automatic authentication by the CallerID of the phone they use.

How to use call back service?
Call Back is an alternative service to place and receive VoIP calls in case there is no fast internet connection or access numbers available in the specific country. This is effective for long distance or expensive calls, when calls from the called destination are cheaper. To prepare the call back service, caller details should be configured on the called party’s billing server. Authentication of the called party may be performed in the following ways:
  • By the CallerID of the calling party
  • By SMS
  • Web call back
To trigger the call back service, caller should dial the access number (usually known as Direct Inbound Dialing (DID) and hang up on the second ringing tone. The destination system will call back to the caller within the next few seconds, if the authentication of the caller passed successfully.

Note: Both sessions of call back are charged according to your calling plan.

 

Call back access number: +13477538251

 

On demand, call back access number may be modified, i.e. DID number or a specific country number may be set as a call back access number.

How to configure your Mobile Dialers?

 

Below are described instructions for Mobile Dialer installation and configuration on different mobile operation systems. The dialer can be downloaded from here.
Blackberry Tablet OS
  1. Download the MobileDialer from the web. Smartphone will perform the automatic installation of the dialer once download will finish.
  2. Start the MobileDialer from the installed applications folder. 
  3. On the first startup of the dialer, you should grant a trusted application status to the dialer which will allow you to run the dialer on the smartphone.
  4. You should adjust the permissions of the dialer to use your smartphone's connectivity services.
  5. Insert the operator code - 11993.
  6. Insert the username and password defined in the SIP account management on the PortaBilling billing server.
  7. Indicate the caller ID which is identical to the username.
  8. Save the inserted settings.
  9. Do dial the number, insert the international number in E164 format (ex: +(country code)(area code)(phone number) or any other number according to the configured dialing rules and press the Dial button.
  10. To receive the call, dial from any phone the username of your account. The mobile dialer on your smartphone will ring.
Note: You may use the address book of your smartphone to dial the number. You may optionally see your balance on the screen of mobile dialer.
Android OS
  1. Download the MobileDialer from the web. If the settings of your phone deny applications downloaded from destinations other than the Android Market, then you will need to grant access for downloading the MobileDialer installation file.
  2. Install the dialer to the phone memory. 
  3. Press Done when installation is completed.
  4. Run the mobile dialer from applications folder.
  5. Insert the operator code - 11993.
  6. Insert the username and password defined in the SIP account management on the PortaBilling billing server.
  7. Indicate the phone number which is identical to the username.
  8. Enable Autostart if you wish to start the dialer in the backgroud after each restart of the smartphone.
  9. Save the inserted settings.
  10. Do dial the number, insert the international number in E164 format (ex: +(country code)(area code)(phone number) or any other number according to the configured dialing rules and press the Dial button.
  11. To receive the call, dial from any phone the username of your account. The mobile dialer on your smartphone will ring.
Note: You may use the address book of your smartphone to dial the number. You may optionally see your balance on the screen of mobile dialer.
Symbian OS
  1. Download the MobileDialer from the web.
  2. Install the dialer to the phone memory.
  3. Accept the license agreement.
  4. Insert the operator code - 11993
  5. Insert the username and password defined in the SIP account management on the PortaBilling billing server.
  6. Indicate the phone number which is identical to the username.
  7. Enable Autostart if you wish to start the dialer in the backgroud after each restart of the smartphone.
  8. Choose a preferred internet connection. The selected connection will be used for making calls. If the preferred connection fails, you will be asked to choose another internet connection.
  9. Save the inserted settings.
  10. Do dial the number, insert the international number in E164 format (ex: +(country code)(area code)(phone number) or any other number according to the configured dialing rules and press the Dial button.
  11. To receive the call, dial from any phone the username of your account. The mobile dialer on your smartphone will ring.
Note: You may use the address book of your smartphone to dial the number. You may optionally see your balance on the screen of mobile dialer.
Apple Iphone iOS
  1. Go to Apple Store.
  2. Search for ItelMobileDialer.
  3. Download the application.
  4. Install it.
  5. Run the application from your Iphone's memory.
  6. Insert the operator code 11993.
  7. Insert the username and password defined in the SIP account management on the PortaBilling billing server.
  8. Indicate the caller ID which is identical to the username.
  9. Save the inserted settings.
  10. Do dial the number, insert the international number in E164 format (ex: +(country code)(area code)(phone number) or any other number according to the configured dialing rules and press the Dial button.
  11. To receive the call, dial from any phone the username of your account. The mobile dialer on your smartphone will ring.
Note: You may use the address book of your smartphone to dial the number. You may optionally see your balance on the screen of mobile dialer.

How to host your website?
You should setup your own website for you customers offering a private label solution to your services. To setup a website, you should have a domain name, which can be bought online or you may want to use the default domain name provided by Voicebuy. In case you will choose the default domain name, it will include the name you have provided upon registration and will look like: domainname.voip100.com. In addition to this domain name which will serve as an address to your website, Voicebuy will provide you with the following services:
  • SIP Server – this is used to place and receive SIP calls.
  • Mail Server – provides a fixed number of free mailboxes.
  • Billing Server – collects the billing data and allows to setup customer services.
  • Ticket Server – provides an opportunity to issue and resolve requests from the customers.

Example: If you have obtained a domain name called luckycalls.net, you are required to insert that domain name in this page. Once done, you will get the following services by the following addresses:

  • Website – www.luckycalls.net;
  • SIP Server - sip.luckycalls.net;
  • Mail Server – webmail.luckycalls.net;
  • Billing Server - webbilling.luckycalls.net;
  • Ticket Server – ticket.luckycalls.net.

You may use these addresses for reaching the mail or ticket servers or SIP server address for setup of your IP environment.

 

What charges are applied for the website hosting?
If you use the domain server provided by Voicebuy or you park your own domain name on Voicebuy, we shall host your website for free.
Is the website customization available?
You may customize your website on the Voicebuy server by selecting the themes for your website, defining coloring scheme for the header, footers and menus. You may additionally adjust which menus you would like to have on your website, as well as the content of the website sections. All these is offered free of charge, however, in case of advanced requirements, you may be provided with additional services for additional price.

 

If you do not find the answer to your question, send an email to reseller@voicebuy.com.